Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to have the information needed to make informed decisions about how your Personal Data is used and processed. To support this, we use a range of methods to keep you informed about Personal Data practices relevant to you.
Where specific details are required, we will provide them at the appropriate time.
If you have any questions or need clarification on any legally imposed limitations, we're happy to help. You can reach us by email at the address below: info@manorvesthaven.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for several purposes: to provide and operate the website, connect you with third-party trading platforms (the "Services"), improve the site, protect our rights and interests, maintain and support the Services, meet applicable regulatory and legal obligations, and carry out the administrative and business activities necessary to deliver the Services.
We also process your personal data to better understand your preferences and needs.

Use the tools available to you to exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee absolute security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for general audiences and are not directed at individuals under the age of 18. We do not knowingly collect information from anyone under 18 or permit such persons to use our services. If we become aware that personal data has been collected from a minor, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, service channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or by receiving your information from third-party partners.

You are not required to disclose personal information to the company. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

Providing personal data is not mandatory. However, withholding it may prevent us from delivering the Services or restrict your access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (including IP address, access date, and access time), language preferences, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you voluntarily provide when connecting with a third-party online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: With your consent — where you have given explicit permission for your data to be shared with a specific third party. Service providers — we share personal data with trusted third-party service providers who assist in operating our platform and delivering our services. These parties are contractually bound to process personal data only as instructed and to maintain appropriate security measures. Legal and regulatory obligations — we may disclose personal data to competent authorities, regulators, or law enforcement bodies where required by applicable law or a binding legal order. Business transfers — in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party. You will be notified of any such transfer and any changes to the applicable privacy policy. Third-party links — our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. In all cases, personal data shared with third parties is limited to what is necessary for the stated purpose. We do not sell your personal data to third parties.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers and user experience analytics services. You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will provide the Personal Data you have submitted to us directly to those platforms. Your Personal Data shared in this way is governed by the respective privacy policies of those platforms, and it may be shared with more than one trading platform. We may share Personal Data with affiliated entities or business partners where doing so enables us to enhance or improve the products and services we offer our customers. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities. We may also share your Personal Data with potential investors, acquirers, or lenders to the Company or any other entity within our group of companies in connection with a relevant transaction — including the transfer or sale of Company assets — or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other entity within the group.

7. Cookies and Third-Party Services Our website uses cookies and third-party services to operate effectively and improve your experience. Some of these services may collect and process your personal data independently, subject to their own privacy policies. By continuing to use our website, you consent to the use of cookies and any associated third-party data processing as described in this policy. You may adjust your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of some features. We use third-party services for purposes including analytics, payment processing, and customer support. These third parties are selected with care and are only permitted to process your data for the specific purposes we have authorised. We are not responsible for the privacy practices of third-party providers, and we encourage you to review their respective privacy policies before engaging with their services. Where third-party tools place cookies on your device, those cookies are governed by the terms of the relevant third party. We have no control over, and accept no liability for, the content or practices of third-party websites or services linked from our platform.

We may work with third-party service providers, including advertising networks and analytics companies, who may also use cookies or similar tracking technologies on our website.
Cookies are small text files placed on your device when you visit the website. They are used to collect information about your browsing habits and preferences, improve your experience, and help personalise the products and services presented to you. Cookies are also used for statistical and analytics purposes.
We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and allow the website to recognise you as a returning user, making it easier to access the website on subsequent visits.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We are committed to protecting your personal data and take reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. Do not share your password with anyone. If you believe your account has been compromised, notify us immediately. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once no longer needed, personal data is securely deleted or anonymised. Access to your personal data is restricted to authorised personnel who require it to perform their responsibilities. All such individuals are bound by confidentiality obligations. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant authorities and, where required, inform you directly in accordance with our legal obligations.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our control. Where required by legal or regulatory obligations beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. We cannot control the level of security applied to your Personal Data by such third parties. Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us through the internet.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These third-party sites and apps are not under our supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or apps.
Before accessing or using any third-party website or app, we recommend reviewing their privacy policy. We also advise exercising caution when sharing Personal Data with them.

12. Modifications to this Policy We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you directly. Continued use of our services after any modifications constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any updates.

Before visiting any third-party website or app, read their privacy policy carefully. We also advise against sharing personal data with third parties unless necessary.

13. Your rights with respect to your personal information You have the following rights regarding your personal data, subject to applicable law: Right of access — You may request confirmation of whether we process your personal data and, if so, obtain a copy of that data along with relevant details about how it is processed. Right to rectification — You may request correction of inaccurate personal data or completion of incomplete personal data we hold about you. Right to erasure — You may request deletion of your personal data where there is no legitimate ground for us to continue processing it. Right to restriction of processing — You may request that we limit how we use your personal data in certain circumstances, such as while the accuracy of the data is being verified. Right to data portability — Where processing is based on your consent or a contract, and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it directly to another controller where technically feasible. Right to object — You may object to processing based on legitimate interests or carried out for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose. Right to withdraw consent — Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Right to lodge a complaint — You have the right to lodge a complaint with the relevant data protection authority if you believe your personal data has been processed in violation of applicable law. To exercise any of these rights, please contact us using the details provided in this policy. We will respond within the timeframe required under applicable law. We may need to verify your identity before processing your request.

You have the right to request that we verify the accuracy of Personal Data being collected about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also restrict the types of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please submit a written request to the email address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. Where such processing is confirmed, you may access your Personal Data.
The Company will provide an electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.
Right to rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data concerning you be completed, taking into account the purpose of processing.
Right to erasure
This right applies where: (a) Personal Data are no longer necessary for the purpose for which they were collected or processed; (b) you withdraw consent and no legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing of your Personal Data based on legitimate interests pursued by us or a third party; (e) Personal Data are processed unlawfully; or (f) Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing of that data.
Where processing is restricted, Personal Data may only be held with your consent, or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural person, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured format.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure, nor does it infringe the rights or freedoms of others.
Right to object
You have the right, at any time, to object to the processing of your Personal Data where that processing is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defense of legal claims, we will cease processing.
Regarding direct marketing, you have the right to object at any time to the processing of Personal Data about you for that purpose.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may submit a complaint to a supervisory authority established by a Member State to protect the fundamental rights of individuals in connection with the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 in relation to Personal Data concerning you.
We will respond to requests submitted under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension, and the reasons for it, within one month of receiving your request.
Unless otherwise restricted under section 13, information provided in response to your rights under section 13 will be supplied free of charge. Where requests are unfounded or excessive, in particular where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, the Company may request additional information to confirm that identity.